If you can't print:

1. Are you using the software correctly? See the documentation for the software.
2. Is the printer turned on and plugged in (the power switch is on the back)? The LED's should be lit.
3. Is the printer on-line? If the On-line light is not lit, press the button next to it.
4. Press and hold the online and reset buttons until "07 Reset" appears in the display on the printer. Release the buttons.
5. Turn the printer off, wait 10 seconds, and turn it back on.

  If the printer starts printing garbage:

1. Pull the paper tray out and wait for any paper in the printer to pass through.
2. Turn off the printer.
3. Go back to your computer.
4. Check the Printer status:
5. Go to the My Computer icon on the desktop
6. Double click on it to open up My Computer
7. Open the Printers Folder
8. Select the HP LaserJet 4000 PS  and double-click
9. Purge Print Jobs from the Printer Menu
10. Push the paper tray back in.
11. Turn the power back on.
12. If the printer begins to print again, remove the paper tray, then turn it off, replace the paper tray, and turn the printer back on. Repeat this step until the printer is ready and is not printing.
13. Try reprinting your document.

Note:  The HP 4000 PS, HP 4000 PCL 5e and HP 4000 PCL 6 all refer to the same printer.  The PS, PCL 5e and PCL 6 simply refer to different printer drivers.  Occasionally, you may be able to resolve a printing problem by trying another driver.

Printing from Word, Excel, or other applications:

Most of the applications, or programs, use a similar set of menus for printing. You might notice that we have removed the icons for saving and printing files from the toolbars in Word and Excel. This is to force you to pay attention to where you are printing and saving your documents. To print a file, you must use the menu system. To start printing, you use the mouse to select the file menu from the gray menu bar (just under the blue title bar) at the top of your program (see the image to the right). This will open up the print dialog box, shown below.

In the print dialog, confirm that you are using the HP LaserJet 4000 PS. Be sure it is ready to print (check the status line; in the figure above you can see that the status is ready). Be sure you have the right network connection (BartQ1). If for some reason the HP LaserJet 4000 PS is not the currently selected printer, you can select it by using the arrow to the right of the printer name. Also on this page you can select what pages to print using the Page range options. You should never print more than one copy of a file. If you need more than one copy, please go to the Biology Office and make the copies on the copier. Maintenance on the copier is paid for via a service contract; if the lab printer is damaged due to overuse we will not have a printer in the lab. Anyone caught making multiple copies on the lab printer without permission will be barred from the lab.

If you get a paper jam:

See Dr. McShaffrey or another faculty member. Never attempt to clear jams by yourself. You can cause hundreds of dollars of damage if you aren't careful.

  If the printer is low on toner:

See Dr. McShaffrey. We often let the printer display this message for some time to use up all the toner in the cartridge.  If the message is displayed but print quality is OK, don't worry about it.

 If the Printer is out of paper:

Additional paper is usually stored in the drawers under the printer. If there is none there, see Mrs. Dunn in the main office.