Why am I having trouble accessing my eBill account?

Due to the limitations of the TouchNet system, Students and Authorized Users are currently only able to use eBill with the following Browsers:

  • Google Chrome
  • Firefox

You will be unable to access your eBill or MyMarietta account if you have not activated your Marietta College email account. Information regarding accessing your email account is available on the Marietta College Technology Website. For quick Marietta College email activation, Click here.

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When will I receive my bill?

A Billing Schedule can be viewed on the Tuition and Fees page.

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What if I don't receive an eBill?

When a new eBill is available for viewing, an e-mail will be sent to inform students via their official College assigned email address only. Authorized Users are notified via their email that eBills are ready to be viewed online. If you don't receive an eBill notification and you believe you should have: Contact the Office of Student Accounts at 740-376-4619, 800-274-4619, or Email: mcbill@marietta.edu

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What forms of payment are accepted?

Payment can be made via Check, Cash, Visa, MasterCard or Discover.
Please contact the Student Accounts Office for Wire Transfer information.

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Can I pay my eBill online?

Payments can be made online using MasterCard, Visa, Discover or electronic check. Payments made online will be reflected in real time on your eBill Current Activity or Payment History. Any adjustment to your student account due to changes in registration, financial aid or any other charges will be reflected on your next eBill. If you would like to pay in person, you may visit the Marietta College Cashier's Window in Irvine Hall, Monday through Friday between the hours of 9 a.m. to 4 p.m.

Payments made by check can be mailed to:

Marietta College
Student Accounts
215 Fifth Street
Marietta, OH 45750.

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When is my bill due?

Bills are due in full prior to the semester due date. Miscellaneous charges are billed monthly and are due at the end of the month. Please note that if you are in enrolled in a payment plan this will NOT be reflected on your eBill. Continue to follow the payment agreement which can be viewed Online. You may contact Student Accounts at 740.376.4619 or 800.274.4619 for information on deferred payment plan options. Students must be financially cleared in order to attend classes, register for subsequent semesters, move into residence halls, eat in the college dining facilities, and participate in college activities.

It is your responsibility to make sure payments arrive in time to be posted to your account before the due date.
Please allow at least five (5) days for mail delivery. International, APO, and FPO should allow a longer time for delivery.

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What happens if I do not pay my bill by the Due Date?

Tuition and fees are due in full by the due date. An account is considered delinquent if the full payment due is not received and posted to your account by 4:00 p.m. on the payment due date listed on the statement. Accounts not paid by the due date will be subject to finance charge, late fees and may cause Marietta College to place a Business Office Hold on the account.

(See also "What is a Business Office Hold?")

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What is a Business Office Hold?

Business Office Holds are put onto accounts that have an outstanding balance. The College will not issue transcripts until the student satisfies all financial obligations to the College. The College will withhold permission to register for subsequent semesters for any student with financial obligations to the College.

Those accounts that are not paid by the due date create sufficient cause for Marietta College to:

(1) Involuntarily withdraw the student from a class or classes;
(2) Withhold diploma, scholastic certificate, or transcripts;
(3) Bar student from College Housing;
(4) Prevent registration for the next semester;
(5) Suspend college services & privileges;
(6) Assign account to a collection agency;
(7) Report student as delinquent to a credit bureau.

Marietta College may take any or all of these actions at its option.

(See also "What happens if I do not pay my bill by the Due Date?")

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Why do I have a Late Fee?

Payment of charges is due approximately three weeks before the first day of class. A Billing Schedule can be viewed on the Tuition and Fees page.

Students making payments after the semester due date are subject to a late payment fee of $150.00.

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May I subtract the Federal Work Study from my Balance Due?

Your student employment award cannot be subtracted from your bill as you calculate the amount due to the college. The College Work Study is earned only if you work the hours.

You can choose to, either, receive your payment via direct deposit or sign over all or a portion of your earnings to be paid toward your tuition bill for the semester.

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Does Marietta College offer a Payment Plan?

Marietta College offers two payment plan options for students to pay their balances in full by their semester due date.

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How/When is Financial Aid reflected on my bill?

Please contact the Office of Financial Aid at 740-376-4712 or 800-331-2709 with questions regarding time and amount of awards.

If you are expecting financial aid, please note that because of state and federal financial aid regulations, not all of your financial aid may credit to your first account statement at the beginning of the semester.

Financial aid that has not been confirmed will be identified as "PENDING FINANCIAL AID" on your statement. You have the right to decline all or a portion of any federal loan disbursement by contacting the financial aid office within 14 days of the first statement indicating the loan disbursement.

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What types of charges are reflected on my bill?

Your initial Marietta College bill can include charges for Tuition, Room, Board, Student Activity Fee, Health Center Fee, and Insurance (international students only).

Statements can also reflect other miscellaneous charges from a number of different departments (Course Related fees, Parking tickets, ID Replacements, Room Damages, etc.). The phone numbers for these departments are listed on our homepage if you have any questions.

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What do I do if I think there is an error on my bill?

If you think that your bill is incorrect, or if you need more information about a particular transaction, submit your question in writing to Marietta College Student Accounts, 215 Fifth Street, Marietta, OH 45750. For a full disclosure refer to the Truth in Lending Statement (PDF).

We must hear from you at this address no later than sixty (60) days from the date the first bill on which the error or questioned transaction appeared. You may telephone our office, but doing so will not preserve your rights. In your letter, provide us with the following information:

  1. Your name and account number.
  2. The initial date of the error and a description and/or explanation (to the extent you can explain) if why you believe it is an error.
  3. The dollar amount of the suspected error.
  4. Any other information (such as your address) which you think will help Marietta College to identify you or the reason for your complaint or inquiry.

You are not required to pay the amount in question while we are investigating, but you must still pay the charges on your bill that are not in question.
While we investigate your inquiry, we cannot report you as delinquent or take any action to collect the amount you question.

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When will my refund be available?

Each Semester, refunds will be issued approximately 2-4 weeks after the date designated as the last date to add/drop classes per the Academic Calendar. Refunds will not be issued on pending financial aid (aid that has not been confirmed due to a variety of circumstances). If you have questions regarding pending Financial Aid please contact Financial Aid, 740.376.4712 or 800.331.2709.

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How will my refund be issued?

All excess credit on your account will be refunded by check unless an ACH account has been set up for direct deposit.

Refunds are issued to the student unless the refund is a result of overage on a Plus Loan. The refund of Parent PLUS Loan proceeds is mailed directly to the parent borrower (of the promissory note) at the address on file unless otherwise designated by the borrower on the Refund/Title IV Authorization Form.

It is very important that student addresses are kept current. A student may update his/her address by contacting the Registrar/Records Office at 740-376-4731. The student may also set-up a refund profile in eBill that can be used for ACH refunds.

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How do I contact the Student Accounts Office?

Office Hours: Monday through Friday between the hours of 8:30 a.m. and 4:30 p.m.

Student Accounts: 740-376-4619 or 800-274-4619

Student Accounts Email: mcbill@marietta.edu

Cashier: 740-376-4726

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How do I change my billing address?

You may correct your billing address by contacting the Registrar/Records Office at 740-376-4731.

If you wish to have a copy of your eBill sent to someone else you must set the person up in the eBill system as an Authorized User. If you need further assistance contact the Student Accounts Office at 740-376-4619 or 800-274-4619.

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What is a Pre-Registration Deposit?

Students must pay a pre-registration deposit when pre-registering for Fall Semester classes. The deposit is credited against the Fall Semester charges.

The deposit is refundable through June 30th, provided the student informs the Records Office in writing that he or she will withdraw or take a leave of absence from the College.

Payment of this deposit allows registration for classes and the room selection process.

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What are eBill and Payment?

eBill provides an electronic copy of your tuition statement on the internet. When a new bill is available for viewing, an e-mail will be sent to inform students and authorized users that a new statement is available. The payment gateway allows you the option of viewing and paying your account online at your convenience.

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Why has the College moved to Electronic Payment?

The primary reason is to provide faster and easier service to students and their parents or guardians. eBill allows the student, parent or guardian a secure environment to make payments on their account.

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How do I access my electronic bill?

All students will be notified via their official College assigned email address that eBills are ready to be viewed online. The student then logs into WebAdvisor to view their eBill which can be downloaded or printed as a PDF file. Authorized Users are notified via their email that eBills are ready to be viewed online. Authorized users cannot use the student's ID and password to log in as an authorized user. They are assigned their own login and password when they are authorized. Both students and authorized users can access eBill via MyMarietta. To keep data secure and confidential, do not share passwords with anyone and make sure to log out and close browsers when finished with eBill.

Please be advised that failure to read mail, e-mail, or view online activity does not relieve a student of the responsibility to make on-time payments in the correct amount.

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Can my parents or other authorized users be emailed my eBill statement notification in addition to me?

The student has the option of designating other parties the right to view and/or pay their bills through eBill. The parent, third party, other relative, or your company will need to be authorized by the student on the eBill website. They will have the ability to log in after they have been set up as an authorized user. Once the authorized user has logged into the system, the authorized user can set up and store their own profile and account information, review the student's current and past billing information and make online payments on behalf of the student.

Authorized users access eBill via the following link: https://secure.touchnet.com/C23012_tsa/web/login.jsp

For information on how to set up an authorized user click here.

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What is an electronic check?

Electronic check (ACH Payment) is the option of processing a check electronically via the web rather than writing a traditional check and mailing it to the Cashier. Please be advised that electronic checks issued from credit card companies, money market accounts, home equity or other lines of credit cannot be processed as an electronic check (ACH Payment).

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Do you accept online payments from non-US bank accounts?

No. Any e-payment must be directly debited from a U.S. bank account. We are unable to accept electronic check payments from foreign banks. You may contact the Student Accounts Office if you would like wiring instructions.

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Is there a fee for paying by electronic check?

No, this payment option is at no cost to the student.

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Can I make my payment via credit card?

Marietta College will accept cash, credit card and check payments at the Cashier's Office for Tuition and Fees. As a convenience to the student and their parent, the College has contracted with a third party vendor to accept MasterCard, Discover, Visa, and electronic check payments via the web. You may contact the Student Accounts Office if you would like assistance or wiring instructions.

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Do I, my parent, or authorized users have to make payments over the internet?

No, if you wish to make payment by check or cash, you may pay the full amount of tuition and fees due, less any unposted financial aid at the cashier's window or by mailing a check including the student's ID number to

Marietta College
215 Fifth Street
Marietta, OH 45750

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Who can answer questions about my student account?

The Student Account Office will be able to answer all of your questions. You may visit us in person, email mcbill@marietta.edu, call 740-376-4619 or call 1-800-274-4619.

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When are my payments posted to my account?

Payments made via eBill are posted in real time to your student account.

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I received a notice that my ACH payment was returned. What do I do?

If your ACH payment was returned, you will need to make payment immediately. Depending on the reason for the return, you may be assessed a $45.00 returned check fee.

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How do I get a replacement ID card?

All student ID replacements are $25.00 and must be paid for at the Cashier's Office with cash, check, MasterCard, Visa, or Discover. The student will be provided with a receipt, which must be presented to Campus Public Safety (CPS) to receive the replacement ID. Replacement ID charges cannot be applied to a student's account.

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While trying to access my eBill I received an error message about cookies. What does this mean?

Cookies are files created by websites you've visited to store browsing information, such as your site preferences or profile information. It's important to be aware of your cookie settings because cookies can allow sites to track your navigation during your visit to those sites. We've provided instructions for enabling cookies in popular browsers.

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What is eBill and Payment?

eBill provides an electronic copy of your tuition statement on the internet. When a new eBill is available for viewing, an e-mail will be sent to inform students and authorized users that a new statement is available. The payment gateway allows you the option of viewing and paying your account online at your convenience.

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